Shipping & Delivery Policy — WrapGuard

Effective date: Upon publication on getwrapguard.com

1. Custom design and production

Most WrapGuard products are made for the customer's individual vehicle and specifications. After accepting an order, we prepare a professional design and provide an opportunity for review and revisions in accordance with the agreed scope. Physical production begins only after you expressly approve the final design.

Our usual design preparation and production estimate is approximately 4–6 weeks, depending on the design process, customer approval and manufacturing capacity. Shipping transit time is additional. These estimates do not override a binding delivery date or mandatory delivery rights.

Any lead time longer than the default time prescribed by applicable consumer law must be validly agreed. The delivery timeframe agreed for the individual order before purchase controls, including any clearly disclosed dependence on customer cooperation. If we cannot meet an agreed deadline, we will notify you and respect applicable rights to a remedy, cancellation or refund.

2. Shipping methods and tracking

We use established couriers and shipping partners, which may include DHL, FedEx, UPS or suitable local carriers. Where tracking is provided by the carrier, we will email you a tracking number or link after dispatch.

3. Estimated transit time after dispatch

• Czech Republic and Slovakia: approximately 2–5 business days.
• Other European Union destinations: approximately 5–10 business days.
• Outside the European Union: approximately 10–20 business days, depending on destination and customs clearance.

These are estimates for transportation after dispatch, not the full period between placing an order and delivery. Customs processing and carrier events may affect delivery, but do not automatically remove statutory remedies for late delivery.

4. Shipping charges, duties and taxes

Available delivery options and their charges are displayed before you submit your order, based on the destination. Any free-shipping offer applicable to your order is reflected at checkout. You will be shown the price payable to WrapGuard before placing the order.

For some cross-border shipments, customs duties, import taxes and clearance or brokerage fees may be charged. Responsibility depends on the particular destination and the shipping terms disclosed before checkout. If such charges have not been prepaid and the customer is the importer of record, customs authorities or the carrier may collect them. We will provide information on known charges and arrangements as required by applicable law. Taxes or fees already included in the checkout total will not be charged again by us.

5. Risk of loss and shipping damage

For consumer purchases, risk of accidental loss or damage generally stays with the seller until the goods are physically received by the consumer or a person designated by them other than the carrier. A lawful exception may apply when the consumer independently arranges a carrier not offered by us and applicable law permits risk to pass on handover.

If your parcel is missing, damaged or incomplete, contact info@getwrapguard.com. We recommend retaining photos and packaging where practical. A carrier damage report or immediate notification is not an absolute condition for exercising statutory consumer rights.

6. Correct delivery details

Please provide a complete and accurate shipping address, contact phone number and any relevant delivery instructions. If you identify an error, contact us promptly. Incorrect details may cause delays or extra costs, but responsibility will be evaluated according to the circumstances, the contract and applicable law. We do not disclaim responsibility for errors attributable to us.

7. Customer cooperation and delays

Custom design requires timely photographs, specifications and feedback. If missing information or a delayed approval affects the timetable, we will contact you and handle any revised timing under the agreed contract and applicable law. Customer silence never automatically counts as final design approval.

8. International orders and mandatory rules

We ship to destinations available at checkout. Mandatory consumer protections applicable to the individual order take precedence over general policy wording. In particular, for orders covered by the US FTC Mail, Internet, or Telephone Order Merchandise Rule, we will comply with its requirements concerning reasonable shipment estimates, delay notifications, the customer's consent to delays and any required prompt refund. A custom design process does not override these obligations.

9. Contact

WrapGuard — Matěj Merunka, Czech Company ID (IČO) 29686024
Email: info@getwrapguard.com
Address: Kosí 187, Zdiměřice, 252 42 Jesenice, Czech Republic
Phone: +420 776 371 311