Refund, Returns & Cancellation Policy — WrapGuard

Effective date: Upon publication on getwrapguard.com

1. Contact us

For questions about cancellations, returns, refunds, damaged goods or complaints, email info@getwrapguard.com. Please include your order number and a description of the issue; photos are helpful for damage or defects when available, but photos are not an absolute condition for exercising statutory rights. If an inspection or shipment is needed, we will provide appropriate instructions. Please contact us before sending anything so we can give you the correct return address; this does not restrict statutory remedies.

2. Custom-made goods and change-of-mind returns

WrapGuard vehicle covers are generally produced to individual specifications, including vehicle model, measurements, configuration, colors and approved graphics. Where a product is genuinely made to a consumer's specifications or clearly personalized, ordinary change-of-mind cancellation rights may not apply. In the EU, this exception is covered by Article 16(c) of Directive 2011/83/EU, including its applicable national implementation; the UK has a corresponding exception. The exception can apply before physical manufacturing begins. Calling a standard item “made to order” does not by itself establish that it is legally exempt.

For such qualifying customized products, we do not offer voluntary returns or refunds solely because a customer has changed their mind, prefers another color or no longer wishes to keep a conforming product, except where an applicable law or individual agreement requires otherwise. Non-custom items, if offered, remain subject to any applicable statutory cancellation rights.

3. Cancellation before final design approval

Professional design work and preparation are part of an accepted custom order and may generate costs before manufacturing. Customers can review the proposed design and request revisions within the agreed scope; physical production starts only after express final approval.

Where the legal custom-goods exception applies, a customer does not have an automatic right to cancel an accepted order merely because they change their mind, even before approving the final design. Customers may request cancellation. If no legal or contractual cancellation right applies, cancellation and the handling of documented, reasonable work already performed are subject to mutual agreement. This policy does not impose an automatic cancellation fee or forfeiture of the full purchase price.

You never have to approve a design that fails to meet the agreed specifications. Statutory rights arising from our non-performance, delay or breach of contract remain intact.

4. Incorrect customer information

Please check the vehicle model, model year, body style, measurements and requested options carefully. If a cover is made correctly using inaccurate details supplied by a customer, the resulting mismatch may not be a defect attributable to us. However, this is assessed in light of the contract and our own responsibilities, including any agreed verification obligations. We cannot exclude liability for errors caused by us.

5. Faulty, damaged or non-conforming products

If your cover is defective, arrives damaged, is the wrong size for correctly supplied specifications or differs from the approved final design, contact info@getwrapguard.com. Depending on the law applicable to your purchase, you may be entitled to repair, replacement, price reduction, rejection, cancellation or a refund.

EU consumers generally benefit from at least two years of statutory protection for non-conforming goods. Under Czech consumer rules, qualifying defects that existed at delivery and appear within two years can be claimed subject to the statutory conditions. This is not the same as an additional voluntary commercial warranty. We do not impose a blanket 12-month warranty limit outside the EU. Rights under the UK Consumer Rights Act, Australian Consumer Law, US state law or other applicable mandatory laws remain intact, where relevant.

A custom-made product is not exempt from statutory defect claims. Any mandatory remedy is provided without charges the law requires us to bear.

6. Damage or loss in transit

Please inspect the parcel on delivery when practical and retain photos or packaging if it helps. If the packaging is damaged, a carrier report can be useful, but a carrier report is not a precondition for a statutory claim against WrapGuard. Contact us if the parcel is damaged, missing items or lost. For consumer deliveries, transit risk generally remains with the seller until physical receipt by the consumer or a person they designate, subject to lawful exceptions.

7. Manufacturing variations and misuse

Minor variations in fabric texture, tension, print placement or screen-to-fabric color may occur. A variation is acceptable only when consistent with the agreed specifications, applicable conformity standards and any validly disclosed tolerances. Even a small variation may be a defect in the circumstances. Ordinary wear, customer-caused damage and improper use are not covered where the seller is not legally responsible.

8. Processing complaints and refunds

Czech consumer complaints subject to the Czech Consumer Protection Act are generally resolved within 30 calendar days, unless a longer period is validly agreed. Other applicable mandatory local deadlines take precedence.

Where a refund is required, we will process it without undue delay and within the legally required period, normally through the original payment method unless another lawful arrangement is agreed. Where no shorter statutory deadline applies, we aim to issue the refund within 14 calendar days of agreeing to or confirming the refund. This target does not override stricter rules; for example, certain refunds for delayed US mail or internet orders must be made within the deadlines required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.

9. Worldwide consumer rights

This policy is intended for international customers. Mandatory rights under the law applicable to an order always take priority over any policy terms that would remove them. In particular, rights arising from defective goods, missed shipment deadlines or seller breach are not cancelled by the made-to-order nature of an item. No statement in this policy guarantees that a single return rule applies identically in every country.

10. Seller information

Seller: Matěj Merunka, trading as WrapGuard
Czech Company ID (IČO): 29686024
Address: Kosí 187, Zdiměřice, 252 42 Jesenice, Czech Republic
Email: info@getwrapguard.com
Phone: +420 776 371 311